Jenny Haley serves as the Learning Center Director at Ball State University in Muncie, Indiana. Dr. Haley has worked at the Learning Center for 20 years, and in fact, began her journey in academic support services as a tutor over twenty-six years ago. She has served for several years on the executive board of NCLCA in various roles, including her term as Publications Officer (2003-2007), Vice President and Conference Chair (2014), President (2015-2016), Immediate Past President (2017), and the NCLCA Institute Chair (2018). She currently serves as Vice-Chair of CLADEA (two terms) and Chair of the LCLC (Learning Center Leadership Certification) for NCLCA since 2017. She is a frequent presenter at the NCLCA annual conferences and webinars. Her work has appeared in the The Learning Assistance Review and the NCLCA Newsletter. She earned a Ph.D. in Composition and Rhetoric from Ball State University.

Dr. Haley believes that the work of CLADEA is critical to the continued cooperation among sister organizations and the common goals that those organizations share: professional development of best practices, research, and the promotion of the importance academic success services in higher education on the national level. Her goals for CLADEA in the immediate future include items generated during the strategic planning meetings of 2019:

• Publication/dissemination of the CLADEA brochure and the certification poster/chart for virtual conferences, and eventually, in conference bags for in-person conferences.
• Personal outreach to the current presidents of member organizations to pose the question, “How can CLADEA serve the member organizations during COVID?” Possibilities include waiver/reduction of CLADEA annual fee and better marketing of the CLADEA virtual calendar to help members plan for virtual conferences.
• Create a CLADEA YouTube video (and post on splash page of website) for new professionals in the field: here are the organizations and what they offer, here is what CLADEA does for members, etc.
• Create an annotated bibliography of recent and seminal research in the field. This could be a job for Fellows.
• Have a CLADEA page in each organization’s journal and/or newsletter, “Promising Research in the field.” Each of us need to ask our boards if CLADEA can do this.
• CLADEA has asked the member organizations to create a professional ethics or values statement and submit it to CLADEA. At a future meeting, we need to review them and endorse them (this was to have been done at the spring 2020 meeting, which was cancelled due to COVID).
• Develop a CLADEA annual research award, and the winning article can be run in every journal.
• Every six months, contact SHEEO (State Higher Education Executive Officers Association) and possibly other higher education officers as well. Ask our respective boards’ input as to what questions should be included in this email/letter. What issues are vital in the higher education academic support services field? Council president or rep should consider attending the annual meeting/conferences.